Frequently asked questions

01/

What is your return policy?

Unfortunately we are not in a position to offer refunds or exchanges if you change your mind. 

If your piece is faulty please contact us immediately via ben@whiteshadowjewellery.com or the contact page.

02/

What are the shipping options?

Within Australia. Express shipping $12

NZ, UK + USA is $20

03/

What are the international taxes + duties do I have to pay?

04/

When will I receive my order?

Allow 1 - 2 weeks until you receive your jewellery. Most of my pieces are made to order. 

05/

How do I make sure I order the right size?

Measure you finger by heading into a jeweller, they will do it for free in a few minutes.

OR

If you have an existing ring, measure the inside diameter in millimetres and use a conversion chart. Just lay the ring flat on a measuring tape or ruler and use this chart.

OR 

Purchase a ring sizer from our online store here.

06/

What payment methods do you accept?

We accept, VISA, Master Card, American Express, Discover, Pay Pal and a Lay Buy option.

07/

How do I make sure I order the right size?

Measure you finger by heading into a jeweller, they will do it for free in a few minutes.

OR

If you have an existing ring, measure the inside diameter in millimetres and use a conversion chart. Just lay the ring flat on a measuring tape or ruler and use this chart.

OR 

Purchase a ring sizer from our online store here.

08/

I have a great idea for a piece, can I send it to you?

I'd love to know some of your jewellery dreams and help you bring them to life. Send an email to ben@whiteshadowjewellery.com or fill out the form on the contact page.