Frequently asked questions
01/
What is your return policy?
Unfortunately we are not in a position to offer refunds or exchanges if you change your mind.
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If your piece is faulty please contact us immediately via ben@whiteshadowjewellery.com or the contact page.
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02/
What are the shipping options?
Within Australia. Express shipping $12
NZ, UK + USA is $20
03/
What are the international taxes + duties do I have to pay?
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04/
When will I receive my order?
Allow 1 - 2 weeks until you receive your jewellery. Most of my pieces are made to order.
05/
How do I make sure I order the right size?
Measure you finger by heading into a jeweller, they will do it for free in a few minutes.
OR
If you have an existing ring, measure the inside diameter in millimetres and use a conversion chart. Just lay the ring flat on a measuring tape or ruler and use this chart.
OR
Purchase a ring sizer from our online store here.
06/
What payment methods do you accept?
We accept, VISA, Master Card, American Express, Discover, Pay Pal and a Lay Buy option.
07/
How do I make sure I order the right size?
Measure you finger by heading into a jeweller, they will do it for free in a few minutes.
OR
If you have an existing ring, measure the inside diameter in millimetres and use a conversion chart. Just lay the ring flat on a measuring tape or ruler and use this chart.
OR
Purchase a ring sizer from our online store here.
08/
I have a great idea for a piece, can I send it to you?
I'd love to know some of your jewellery dreams and help you bring them to life. Send an email to ben@whiteshadowjewellery.com or fill out the form on the contact page.